Our Service
01.
Pre-sales
We will provide customers with detailed product information, mainly including product features, performance indicators, price details and operation guides, which can help customers accurately determine whether the product meets their actual needs.
We will also maintain in-depth communication with customers throughout the pre-sales process and recommend matching solutions. If you need it, we also provide product trials or on-site demonstrations. The factory has cultivated a professional and reliable team, and we will also provide answers to your technical questions at any time, and provide necessary technical documents and training materials. You can contact us at any time to get our detailed quotation.
02.
In the sales process
In the sales process, Shadick's reliable staff will actively process orders, order confirmation, payment process guidance and delivery notification. We will provide perfect services and provide you with real-time logistics information tracking services. Taking into account the personalized needs of different customers, we will also flexibly adjust products or services to provide you with appropriate customized configurations, special packaging, etc.
In order to meet the payment habits of different customers, we provide a variety of payment methods, and adhere to the principle of transaction transparency, no hidden fees, and integrity.
03.
After-sales
In the after-sales stage, we will continue to provide you with comprehensive support. If you need to install or configure the product, we can provide on-site installation and commissioning services. We can also provide product maintenance services and give regular maintenance suggestions.
We also provide long-term technical support, software upgrades and usage training, all for your better product experience.
Shadick is always customer-centric and committed to providing excellent services to help customers maximize their value.
